For all customer service and general enquiries please firstly correspond via email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it as this address is continually monitored. You will receive a response as soon as possible.

ORDER POLICY

For customers within Australia

No minimum amount applies to your order. You can order as much or as little as you like. All prices listed are in Australian Dollars. Standard Australia Post Delivery rates applies to all orders and will be added to your order total at check out. Registered post will be applied to orders exceeding $50.
For customers outside Australia

We are happy to ship internationally. Please email your country and the amount of fabric you would like to purchase to This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will forward you a shipping quote.
Where and how to order
Simply click on the categories from the menu on the left and start browsing. Click on ‘product details’ to learn more about the product. When you see an item you want to buy, click the "add to cart" button and it will be added to your shopping cart. Continue this process until you have finished. When you have finished shopping, click on "View Cart" situated at the top of the left panel of the website and it will show you what you have ordered. When you are happy, click "Checkout" and follow the prompts. You will be asked to complete some personal details including you name and address and you will be asked how you would like to pay for the order. Select the method of payment and follow the prompts.
If you feel uncomfortable ordering over the internet, we are happy to take orders via email or telephone.
Your payment options
You have three options to pay for your order:
•    PayPal - you will receive a link to PayPal to pay your order. Most credit cards are accepted. Please note: you do not need to have a Paypal account to pay via Paypal. For more information on Paypal terms of use and security features please visit www.paypal.com.au or follow the links at checkout.
•    Bank transfer - Australian customers only. Please email for banking details. Goods will be dispatched on receipt of bank transfer.
•    Cheque/Money Order - Australian customers only. Cheques and money orders to be made payable to Kate Bahlen.

PRIVACY STATEMENT

Regarding your personal information
Raspberry Hill Fabrics is committed to the new Australian Privacy Legislation in the way it collects, uses, secures and discloses personal information. The Commonwealth Privacy Act 1988 requires companies to comply with the National Privacy Principles (NPPs). This document describes the raspberryhillfabrics.com.au Privacy Policy. We lawfully collect personal information that is necessary for our business to function. The information we collect and hold will depend upon the products and services you request from us and may include:
• Information you provide us when you purchase goods or services. This information will include your name, address and contact details.
• Information derived from communications between us and you. The use of the facilities and services available through our website will determine the amount and type of information we collect. The only personal information we collect when you use our website is what you tell us about yourself, for example, by completing an online form when you purchase products or when you send us an email we will record your email address. We will not sell your information!
How we use your information
We use the information we collect for the purpose disclosed at the time of collection or otherwise as set out in this Privacy Statement. We will not use your personal information for any other purpose without first seeking your consent, unless authorized or required by law. Generally we will only use and disclose your personal information:
• To establish and maintain your relationship as a customer of Raspberry Hill Fabrics.
• To provide the products and services you have requested from Raspberry Hill Fabrics.
• To administer and manage those products and services.
• To answer your inquiry.
• For direct marketing by email, specials on products or services you have shown interest in.
If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications. If you at any time receive any communication from Raspberry Hill Fabrics which you would not like to receive, please contact us and we will remove your name from our mailing list or click the unsubscribe link in our emails.
Access to your personal information
In most cases, you can gain access to the personal information that Raspberry Hill Fabrics holds about you, subject to some exceptions allowed by law. If you would like to check or amend your contact details, please contact us. We will deal with all requests for access to personal information as quickly as possible.
Changes to this Privacy Policy
It may be necessary for us to review and revise our Privacy Policy from time to time. An amended version will be posted on our website. We suggest that you visit our website regularly to keep up to date with any changes. If you would like any further information, or have any queries, problems or complaints in relation to this Privacy Policy or our information handling practices in general, please contact us on This e-mail address is being protected from spambots. You need JavaScript enabled to view it

POSTAGE

Dispatch of your order
Your order will be dispatched by Australia Post regular mail satchel within 48 hours of your payment clearing.
Delivery

We endeavour to post your order within 48 hours of receiving your cleared payment. Orders are processed and dispatched during business hours only. Once you item is posted, delivery time will be dependant on Australia Post. Please be aware that during peak times, postage can take longer. If ordering for Christmas please allow at least 10 days from the time your order. Although we attempt to keep to your times frames, no responsibility can be taken for order time frames as once it leaves our premises it is out of our control.
If ordering a large quantity of products, you may be required to collect your parcel from your local post office. In this case, a card will be left by Australia Post at your address to advise you of this.

OUR RETURN POLICY

Refunds

Authorised refunds are accepted in original condition and accompanied by purchase receipt within 30 days of purchase.
Method of Refunds
Please notify us of your intention to return your item/s. Raspberry Hill Fabrics will refund to your bank account (if provided with your account details) or via PayPal on receipt of the item in original condition and accompanied by purchase receipt.
Thank you for taking the time to read our Customer Service information. If you have any questions, please do not hesitate to contact us This e-mail address is being protected from spambots. You need JavaScript enabled to view it .